Oakwood Estates is a limited liability partnership and is registered in England and Wales with registered number 6688931. A list of members’ names is open to inspection at our registered office.
The information we collect and how we use it
When you contact us, request publications or register interest we need to know your name, postal address, E-mail address, telephone number and facsimile number.
We gather this information to allow us to process your registration, any orders you may make and any offers you make for a property. The relevant information is then used by us, our agents and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide you with information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, E-mail or telephone to ask you for your feedback and comments on our services.
Your personal information may be used by us and other business carefully selected by us to contact you in writing, by telephone or by E-mail to offer you content, advertisements, products and services that we believe may be of interest to you. You can opt out of receiving any contact for marketing purposes any time by sending an E-mail to firstname.lastname@example.org
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank E-mail message to email@example.com
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an E-mail to firstname.lastname@example.org
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an E-mail to email@example.com
A cookie is a small text file written to your machine by a web server. The information in this file is used to identify you to the server and aid your navigation through our site.
If you are concerned about cookies you have the ability through your browser to either reject all cookies or to provide a warning before any cookie is loaded on to your computer but if you decide to reject cookies you may find that you will not be able to take full advantage of some of the features and services in the www.oakwood-estates.co.uk website.
How we protect your information
The internet is not a secure medium. We use the most up to date technologies to protect the information you give us. We also keep your information confidential. The internal procedures of Oakwood Estates cover the storage, access and disclosure of your information.
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Updating your details
If any of the information that you have provided to Oakwood Estates changes, for example if you change your E-mail address, name or contact details or if you wish to cancel your registration, please let us know the correct details by sending an E-mail to firstname.lastname@example.org or by sending a letter to Oakwood Estates, 34 Bathurst Walk, Richings Park, Iver, Buckinghamshire, SL0 9BH.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
Access to your records
You have a right to be told what personal information we hold about you. If you wish to see a copy of the information we hold about you please write to Oakwood Estates, 34 Bathurst Walk, Richings Park, Iver, Buckinghamshire, SL0 9BH.
How to contact Oakwood Estates
Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.
This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind. If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.
Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.
Alternatively, you can contact our Head office:
Fax: 01753 889051
Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Buckinghamshire, SL9 8LP
In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.
If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.